Dear Homeowners,
Attached, please find AMCOR Property Professionals, Inc.’s Communication Policy, which outlines the guidelines for communication between HOA members, Board members, and the AMCOR management team. This policy is designed to ensure clear and effective communication within our communities.
To assist you with various needs, we have also provided links below to our online portal where you can easily access important documents and submit requests:
- How to Register for the Website: Register
- AMCOR Homeowner Mobile App from your phone’s APP Store
- Review Associaton Documents, your HOA Account, Submit Work Orders, Concerns, Requests
- To submit a Work Order request for maintenance or an issue in the Common Area: Work Order Request
- Appeal Forms for Violation Notices: Appeal/Hearing Form
- Complaint Forms: Complaint Form
- Fee Waiver Requests: Late Fee Waiver Request
- Mailing Address Change: Change Address
- Tenant Registration Form: Register Tenant
- Purchase HOA Items (keys, fobs, RFID, etc.): Purchase
- Set up Your Recurring Payments: Recurring HOA Payments
- Contact the AMCOR Team Directly: Contact Us
We encourage you to utilize these resources to streamline your interactions and ensure that your needs are addressed in a timely manner. Should you have any questions or require further assistance, please do not hesitate to contact our office. Thank you for your attention to this matter and for your continued cooperation.
- AMCOR Property Professionals, Inc.
COMMUNICATION POLICY
Purpose:
This policy aims to establish clear guidelines for effective communication between HOA members, Board Members and the management company. It ensures that all communications are handled professionally, promptly, and respectfully, fostering a cooperative and efficient community environment.
Scope:
This policy applies to all HOA members, Board Members, and AMCOR Property Professionals, Inc. team members
responsible for overseeing community operations.
Policy Guidelines:
1. Communication Channels:
- Online Portal: Members are to use the HOA’s online portal for submitting maintenance requests, requesting fine/late fee waivers, appealing a violation notice, paying dues, and accessing community documents. The following link provides instruction to access documents on the website portal. Go to Documents.
- Email: If you have a question outside of the information and forms available on the website portal, the preferred method for non-urgent communication is email. Members can send their inquiries to their designated Community Manager. For accounting and payment inquiries, please email vadkins@amcorprop.com.
- Phone: For urgent matters or immediate assistance, members can contact the management company at (480)948-5860 during business hours (Monday to Thursday 8:00 a.m.- 5:00 p.m., and Friday 8:00 a.m. – 3:00 p.m.)
- Mail: Written correspondence can be mailed to 16441 N. 91st Street, Suite 104, Scottsdale, AZ 85260.
2. Response Time:
- The management company will acknowledge receipt of email and online portal submissions within 2 business days.
- A full response or resolution will be provided within 5 business days, depending on the nature and complexity of the issue.
- For urgent phone calls (health, property damage, safety issues) immediate assistance will be provided, or a call-back will be made within the same business day.
3. Content of Communication:
- All communications should be respectful, clear, and concise.
- Members should provide all necessary details, including their name, property address, and a clear description of the issue or request.
- Inappropriate language, personal attacks, or disrespectful behavior will not be tolerated and may result in limited access to communication channels.
4. Follow-Up:
- If a member has not received a response within the stipulated time frame, they should follow up via email or phone.
- Escalations can be directed to ursula@amcorprop.com if the matter is not resolved satisfactorily, so the issue can be directed to the appropriate department head.
5. Meetings and Appointments:
- Members may request appointments with the management company to pick up or drop off documents, keys, fobs, etc. by contacting Ursula@amcorprop.com.
- Regularly scheduled board meetings are open to members, and meeting dates and agendas will be posted on the HOA’s website with the zoom link and/or meeting location, a minimum of 48 hours prior to the meeting.
6. Record Keeping:
- All communications will be documented and retained by the management company for record-keeping and reference purposes.
7. Feedback and Suggestions:
- Members are encouraged to provide feedback and suggestions for community improvement. These can be submitted via email or through the online portal.
Implementation and Compliance:
- The management company will ensure that all staff are trained on this policy and understand the importance of effective communication.
- AMCOR management will review this policy annually and make updates as necessary to ensure continued relevance and effectiveness.
- Non-compliance with this policy by members may result in restricted access to communication channels or other appropriate actions as determined by either the HOA board and/or AMCOR management.
Contact Information:
- Online Portal, via your Homeowner Login in at: www.amcorprop.com
- AMCOR Homeowner Mobile App
- Email: rthomas@amcorprop.com
- Phone: (480)948-5860, ext. 103
- Mailing Address: 16441 N. 91st Street, Suite, 104, Scottsdale, AZ 85260
By following these guidelines, we aim to enhance communication efficiency and ensure that all members’ needs are addressed in a timely and respectful manner.